Our rating is based on 14 comments from 21 reviews.
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Brilliant service Treated very well, and extremely satisfied with the way everything was dealt with for me.
Excellent, straight talking, clear explanations and service from Greg. So much so that we recommended a friend who has bought a car from him
Completely satisfied. Great service and attention to what the customer wants.
Greg Pretty,fantastic from start to finish took me through the options then built the car discussed the finance options,no pressure to make any decisions left it to us to decide we visited 3 other dealerships and he was by far and away the best
This is my second purchase from the dealership excellent customer service.
I was happy with the service from the sales person but 5 days after I purchased the car she had left the dealership. It was only when I booked the car in for the wheel defect I was informed, a courtesy call would have been much appreciated.
They know their stuff and give them your time to help with the spec, they will deliver
There was a delay, we were informed by the dealer that there was a delay in production at the factory. This led to a quiet period of non communication. once back on schedule, service and communcation resumed. service and resposne times good
Greg Pretty the salesman was excellent throughout the process. Helpful, friendly and very supportive.
Absolutely excellent, so helpful and professional communicated all the time with me
Nick Neville was excellent. He took me out in the snow to show how it handled and was brilliant throughout
Greg was excellent. Very patient and very he pful
Dear Mr & Mrs Quinn we appreciate your feedback and will take on board your comments and improve this part of our service. Hope you are enjoying your MINI adventure :)I will contact you in person to apologise. Kind regards David Abel, General Manager
Rebecca was extremely helpful, couldn't have asked for better service
Our rating is based on 18 comments from 52 reviews.
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i was happy with the service.
Transport provided to and from my place of work was extremely helpful and the driver was very professional and friendly.
The service light was on for the brake fluid also the general service light, I had to return to the dealership to have light re-set.
Customer care from Oliver, he excels in his job
Friendly and very helpful
A really good experience as I have always had.
Very professional service team.
Sales people were generall disinterested once I had bought my car just days later when I experience a few niggly problems. It is the Service Department that excelled giving me 110 service.
Clean, welcoming, efficient.
customer service is a bit hit and miss at this dealership. there are some individuals who are good at their job such as SAM who is part of theBMW service team and then there are others in the actual MINI service team who are arrogant and patronising
Let down by a long wait for a very simple job, failure to use common sense
I have received fantastic customer service from the first day I stepped into Scotthall. I would highly recommend Scotthall, all staff are friendly, knowledgeable, and the service is the best I have received ever
When it was reported 2 weeks after warranty that the fault had not been cleared, Scotthall said we would have to pay for the work and not the investigation.
The dealer fitted me in next day for oil spillage over engine bay and oil over paintwork. I was concerned as vinyl stripes on car and didn't want high pressure to affect these. Car arrived back very clean and polished, great service.
Both Mike and Oliver were courteous and helpful through out what was quite a stressful time.
Extremely good service by Oliver.
generally very happy with the service received from the initial sale, helpfullness of staff etc.
i was completely happy
"Brilliant service Treated very well, and extremely satisfied with the way everything was dealt with for me."
"Excellent, straight talking, clear explanations and service from Greg. So much so that we recommended a friend who has bought a car from him"
"i was happy with the service."
"Transport provided to and from my place of work was extremely helpful and the driver was very professional and friendly."